Postal services contract

This contract covers domestic parcels (including e-parcel) and international mail. The contract is a sole supplier arrangement with Australia Post.

The Postal services contract is expiring on 28 February 2019 and will not be renewed.  Organisations  are to establish their own arrangements as required.


This contract covers domestic parcels (including e-parcel) and international mail. The contract is a sole supplier arrangement with Australia Post.

Lead organisation: Department of Treasury and Finance

Conditions of use: Non-mandatory

Contract reference number: SS-03-2013

Arrangement type: Sole supplier

Start date: 1 January 2014

End date: 28 February 2019

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Key benefits

  • standard process and prices
  • central contract management

What’s covered

  • parcels: national delivery of larger articles (not letters) through ordinary mail, including e-parcels (with tracking and signature on delivery)
  • international mail: international delivery (excluding express courier international services)

Supplier details

Australia Post

ABN: 28 864 970 579
Address: Level 1
111 Bourke Street
Melbourne, VIC 3000
Contact Name: Juanita Gordon
Role: Service Partner
Phone: (+613) 9107 1003

Join this contract

To join this contract and access more information:

Step 1. Register for the contracts portal

Log in to the contracts portal  to download confidential contract information and pricing.

Use this contract

How to use the Parcel Post and International Mail Service:

Step 1. Address your parcel or international mail

Clearly address the parcel to be sent and include a return address and Post Paid Australia Imprint if you have one.

Step 2. Apply the barcode

All parcels (except international mail) need an untracked barcode. You can get barcodes from your Australia Post lodgement point (quote stock '8840303').

Labels are available in rolls of 500

Step 3. Complete the paperwork

Make a copy of this form and sign both copies.

Step 4. Lodge the form

Take both copies of your signed paperwork to your nominated Australia Post lodgement office.

How to use the eParcel service

Please contact your Australia Post contact to arrange a meeting to discuss setting up an eParcel service.

  • use your user ID and password to access eParcel Online. When you establish an eParcel service, Australia Post will provide you these details and free despatch labels to use with a laser printer
  • enter your consignment details into the system. To save time, you can import a file from another system
  • despatch an 'end-of-day' data file (manifest) online
  • print a copy of the manifest to send with your freight

How to lodge your mail with Australia Post

Your freight is now ready for collection, or for you to drop off at an Australia Post business centre or a selected post office. Please take both copies of your signed paperwork (mailing statement or manifest).

Please contact 13 11 18 to arrange Australia Post to collect your lodgement from your office. Australia Post offers a free collection service when the minimum postage value for lodgement is $41.

Freight is delivered

If no one is available to receive the consignment, Australia Post will follow your instructions to leave it in a safe place, or leave a card so the recipient can collect it from a nearby retail outlet.

Australia Post will keep carded consignments for 10 business days (and issue a reminder card half-way through), before returning the consignment to you.

Department contract managers

Contact your organisation contract manager if you have any questions about this contract.

Department Department representative Title Phone Email
Department of Economic Development, Jobs, Transport and Resources Barry McDaniel Mail Operations Manager 8392 6344 Barry.McDaniel@ecodev.
Department of Education and Training Scott Thurling Coordinator – Mail Services 9637 2935
Department of Environment, Land, Water and Planning George Genovese Mail Services Officer 9658 4041

Department of Treasury and Finance Jenny Barr Team Leader 9651 5020
Department of Premier and Cabinet Jenny Barr Team Leader 9651 5020
Department of Justice and Regulation James Poulos Team Leader 8684 0527

Department of Health and Human Services Greg Flanagan Team Leader 9096 7260

Reviewed 12 February 2019

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