Contract management: Goods and services guide

This guide describes how to plan and manage goods and services contracts.

This guide has had minor updates to reflect how to achieve value for money during the contract management phase. See, Value for money: Goods and services guide for more information.

The following contract management tools and templates are available. They should only be used if relevant and should be modified to suit your organisation’s needs:

• Contract risk segmentation tool
• Defining criticality to business assessment tool
• Contract management plan – short form
• Contract management plan – long form
• Financial tracking checklist
• Contract insurance checklist
• Contract governance checklist
• Transition in checklist
• Transition out checklist
• RACI (Responsible, Accountable, Consulted and Informed) template
• KPI and supplier performance scorecard
• Supplier customer satisfaction survey
• Supplier scorecard issues log