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Governance – goods and services policy and guides

The governance policy covers mandatory requirements for the goods and services procurement governance framework, assessment to manage procurement activity and complaints management.

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Governance policy - goods and services

This policy covers requirements of how to manage organisational procurement of goods and services. The policy covers requirements for: 

  • governance 
  • assessment to measure procurement activity 
  • complaints management. 

Governance requirements

Requirements for an organisation’s overall goods and services procurement governance framework are set out to ensure the right level of control and probity. 

Assessment to manage procurement activity

Assessment to manage procurement activity ensures the right governance structure, policies, procedures to manage the scope and complexity of procurement activities.  

Complaints management

Complaints management to deal with an issue or concern expressed by a supplier in relation to the process and probity applied by an organisation when carrying out a procurement activity. 

Read the Governance - goods and services policy.

Guides for governance policy

Identifying procurement categories – goods and services procurement guide

Procurement categories are groupings of similar goods or services with common supply and demand drivers and suppliers. Find out how to identify categories for goods and services procurement.

Complaints management – goods and services procurement guide

Find out how to set up a complaints management system for goods and services procurement.

Contract management planning strategy – goods and services procurement guide

Find out how to prepare an organisational contract management planning strategy for goods and services procurement.

Innovation and the procurement process – goods and services procurement guide

Find out how to build innovation into the procurement process when buying for goods and services.

Managing an unsolicited proposal – goods and services procurement guide

An unsolicited proposal is an approach outside of a formal approach to market. Find out what to do if an unsolicited proposal is received for goods and services procurement.

Environmental impact in procurement – goods and services procurement guide

Find out how to consider environmental factors when making decisions for goods and services procurement.

Probity in procurement – goods and services procurement guide

Probity signifies integrity, fairness and honesty. Find out how to apply probity in goods and services procurement.

Preparing a supplier engagement plan – goods and services procurement guide

Find out how to prepare an organisational supplier engagement plan for goods and services procurement.

Developing a procurement activity plan – goods and services procurement guide

A procurement activity plan sets out an organisation’s planned procurement over a period. Find out how to prepare a procurement activity plan for goods and services procurement.

Developing a procurement strategy – goods and services procurement guide

Find out how to prepare an organisation’s procurement strategy to manage the goods and services procurement function.

Achieving value for money – goods and services procurement guide

Understand, apply and measure value for money in procurement.

Improving access to government business for SMEs – goods and services procurement guide

Find out how to improve access for small and medium sized enterprises when buying goods and services.

Prequalified supplier arrangements – goods and services procurement guide

Prequalification arrangements list suppliers that meet certain criteria. Find out how per-qualification can be used for goods and services procurement.

Government procurement under international agreements – goods and services procurement guide

Find out the additional rules that apply when goods and services procurement needs to comply with procurement requirements under an international agreement.

Support

For more information about the Governance - goods and services policy, contact the goods and services team.

Reviewed 30 October 2019

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