Banking and financial services contract

This contract covers transactional banking, customer payment services and corporate/purchasing cards.


This contract covers transactional banking, customer payment services and corporate/purchasing cards.

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-10-2010

Arrangement type: Sole supplier

Start date: 1 October 2011

End date: 30 September 2020 (optional extension to 30/09/2021)

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Key benefits

  • competitive rates for day-to-day banking services
  • access to 195 Westpac branches and Australia Post centres
  • same day value for deposits received through Australia Post before 3.45pm
  • Visa card reporting functionality and compliance management service
  • a single point of contact for contract enquiries and issues
  • continued investment in product development
  • efficient cash management facilities

What’s covered

The contract provides the following banking and financial services:

Module 1 – Transactional banking

This module includes the following services:

  • receivables
  • deposits
  • merchant services
  • bpay
  • payables
  • cheques
  • EFT
  • payments
  • general banking
  • account and cash management
  • electronic banking

Module 2 – Customer payment services

This module includes the following services:

  • over the counter payments
  • customer internet payments
  • telephone payments
  • lockbox services

Module 3 – Corporate/purchasing card

This module includes the following services:

  • Visa card services
  • support services
  • expense management system

For lost or stolen cards and emergency assistance, cardholders can contact the Corporate Card Contact Centre on 1300 650 107.

Supplier details

Westpac Banking Corporation

Address: Level 7, 150 Collins Street
Melbourne VIC 3000
Contact Name: Peter M Warner
Title: Relationship Manager
Mobile: 0401 053 085

Join this contract

Step 1. Join the contracts portal

Log in to the contracts portal to download confidential contract information and pricing.

Step 2.  Ask the supplier to join the contract.

If you are a Department or Agency

Download this form and return it to the contract Category Manager.

The contract category manager will provide the form to Westpac.

If you are a government ownedorganisation

Download this form and return it directly to Westpac.

If you are a government supportedorganisation

Download this form and return it directly to the Westpac Relationship Manager, with a copy to the contract Category Manager.

Step 3. Create a Request for Services.

Create a Request for Services and include:

  • details of the services you need and when you need them
  • any relevant deadlines or milestones
  • a request for Westpac to provide a written proposal within 10 business days (or another time you agree to)

Step 4. Review and accept the proposal.

The written proposal from Westpac must contain:

  • a transition-in plan
  • banking terms and conditions for  the services
  • the fees that Westpac will charge you. These must be the same as the fee schedule in the contract.

If you accept the proposal from Westpac, download the Confirmation of Services template and send it to Westpac.

The 3 documents form a services contract - the Request for Services, the proposal and the Confirmation of Services.

Use this contract

Anyone using this contract must follow the rules of use.

Process for corporate cards

To request a corporate card under this contract you must:

  • get approval from your agency
  • contact Westpac to ask for the process to start
  • read the terms and conditions in the contract, including the Cardholder Conditions of Use

Westpac will then:

  • create your profile for your organisation
  • send the corporate card to your administrator
  • send the PIN to them separately

Read the key contract terms and details including the pricing schedule in the contracts portal.

Corporate card security

Cardholder payments data is protected by the Payment Card Industry Data Security Standards (PCIDSS). This is the data security standard mandated by Visa and MasterCard.

As a user of this contract you must:

  • make sure your business complies with the PCIDSS (Westpac will tell you the level of security required)
  • complete the PCIDSS accreditation program. You must do this within 3 months of starting to use the merchant facility, or within 3 months of notification to do this
  • supply Westpac with full details of your web hosting provider, shopping cart,  SSL provider and expiry date of the SSL certificate
  • supply details of all service providers you engage with for credit card payments, including their compliance with PCIDSS

Department contract managers

Contact your Department or agency contract manager for information about this contract.

Department Department representative Title Email Phone

Sarmila Palaniandy

Director Management Accounting

9854 2080

0476 852 356

State Revenue Office

Grant Dunlop

Kimberley Dunbar

Chief Financial Officer

Team Leader, Corporate Governance & Finance

9628 0139

0425 841 418

9628 0428

Department of Economic Development, Jobs, Transport and Resources Serafino Alberti Manager, Financial Operations 8392 7064
Department of Education and Training Maulesh Mankad Manager Financial Systems and Processes

9651 4016

0434 006 292

Department of Environment, Land, Water and Planning Mick Mongan Manager Business Support

5833 5314

0409 546 426

Department of Health and Human Services

Robyn Guthrie

Clinton Hemingway

Manager Accounting Services

Manager, Rent & Asset Determination, Vendor, Banking & Cash

9096 5302

9096 9841

Department of Justice and Regulation

Gaurav Makker

Vasuki Sundaresan

Manager - Cash Management & Accounts Receivable

Manager, Contract Compliance and Monitoring

8684 7317

9947 1723

Department of Premier and Cabinet

Department of Treasury and Finance

Virginia Painter Financial Operations Manager 9651 2672
Victoria Police Caterina Stella Manager Shared Services 9247 6282
Treasury Corporation of Victoria Peter Wyatt Chief Financial Officer 9651 4881
Public Transport Victoria

Daniel Dvorscak

Fred Cilia

Acting Manager Finance Systems and Process

Director, Financial Operations

9027 4603

9027 4999

0411 265 165

Reviewed 30 October 2018