Security services

This whole-of-Victorian-Government closed panel contract offers 5 suppliers for security services, including static guarding, patrolling, mail scanning and alarm response.


This whole of Victorian government closed panel contract offers 5 suppliers for security services, including static guarding, patrolling, mail scanning and alarm response. 

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-10-2017

Arrangement type: 5 suppliers

Start date: 1 February 2018

End date: 31 January 2021 (2 extension options of 1 year each are available)

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Key benefits

  • flexibility to cover your security requirements
  • a wide range of security services
  • supplier choice and competition through a panel arrangement
  • the No Less Favourable (NLF) mechanism to protect the pay and conditions of security workers

What’s covered?

This contract covers these main areas of security:

Static guarding

Employment of security at a specified post for a specified period. Static guarding duties include:

  • monitoring and controlling entry of personnel and/or vehicles to a site
  • concierge/reception duties
  • producing and issuing passes to authorised personnel
  • searching personnel and their belongings (and operating equipment to conduct searches)
  • guarding gates
  • inspecting vehicles
  • giving directions to people
  • answering telephones
  • recording times of entry and exit of visitors
  • responding to routine and emergency incidents
  • on-site and off-site control room operations
  • operating, close circuit television (CCTV)
  • fire panels/systems, alarm systems and attending incidents
  • fire warden/chief fire warden duties

Patrolling sites


  • a mobile security officer to patrol sites, on foot or by vehicle
  • a physical presence to deter crime, and watching for safety and security.

Patrols can lock up in the evening and  open up in the morning. Patrols can inspect doors, windows and gates for signs of unauthorised entry.

Mail scanning

Mail scanning means inspecting, and scanning mail or parcels on delivery. Only trained security can scan and inspect, as scanning requires the use of specialist equipment.

Alarm response

Alarm response means security officers respond to any alarm activation notified to them.

Other security services

Other security services include the following:

Corporate events

Corporate events are special events held at a Government site that may need security.  Functions and events may occur at any time, can be infrequent and be on weekends or public holidays. Please give due notice (ie within 24 hours).

Remote locations

Security can cover remote sites located anywhere up to the borders of Victoria. It can include patrolling perimeters or monitoring sites for safety and security. Security officers are trained to perform this activity and the safe use of any specialist equipment.

Crowd control events

Security for a planned event, held in a building or series of buildings or an area of defined open land. This includes general shows, fairs, concerts, sporting events and general public events.


Security services provided on call for an urgent need for security resources.

Supplier details

This contract has supplier arrangement with these 5 suppliers:

G4S Custodial Services Pty Ltd

ABN: 37 050 069 255
Address: Level 4, 616 St Kilda Road
Melbourne VIC 3004
Contact Name: Rachel Owens
Role: Director Strategy and Business Operations
Phone: (03) 9864 4014
Mobile: 0427 299 243

MSS Security Pty Ltd

ABN: 29 100 573 966
Address: Level 2, 63-79 Parramatta Road
Silverwater NSW 2128
Contact Name: Jamie Adams
Role: General Manager VIC/TAS
Phone: (03) 8379 5959
Mobile: 0401 776 228

National Protective Services Pty Ltd

ABN: 49 007 009 261
Address: Suite 5, 186-202 York Street
South Melbourne VIC 3205
Contact Name: Rachaell Saunders
Role: Chief Executive Officer
Phone: (03) 9690 4711
Mobile: 0429 948 131

SECUREcorp (Victoria) Pty Ltd

ABN: 27 108 335 324
Address: 11 Compark Circuit
Mulgrave VIC 3170
Contact Name: Natalie Vinaev
Role: National Director, Strategic Development
Phone: (03) 8527 8888
Mobile: 0411 169 585

Wilson Security Pty Ltd

ABN: 90 127 406 295
Address: Level 3, 235 St George Terrace
Perth WA 6000
Contact Name: Greg Watson
Role: General Manager Regional Operations
Phone: (03) 9936 3413   
Mobile: 0476 103 423

Join this contract

To join this contract and access more information:

Register for the contracts portal

Log in to the contracts portal to download confidential contract information and pricing.

Use this contract

Anyone using this contract must follow the rules of use.

Step 1. Identify the security services you need

Tell the category manager what services you need.

Engage with your key stakeholders about the arrangement

Step 2. Get internal approval to use a panel supplier

Get advice for to all necessary financial and process approvals according to your internal purchasing policies.

Step 3. Prepare a Statement of Work (SOW) and Request For Quote (RFQ)

Create a Statement of Works (SOW), including:

  • a description of the security roles to be provided
  • a work schedule showing hours of work, days of work and shift pattern.

Step 4. Prepare a Request For Quote (RFQ)

Contact the category manager for the RFQ template.

This template must be used for any engagement with a supplier on this contract.

Include the current pay and conditions for security workers in the RFQ to compare proposals.

Send the SOW and the RFQ to the supplier. In order to meet the requirements of the NLF mechanism, the RFQ must state the current pay and conditions paid to security workers to compare quotes.

The Victorian Government recommend approaching all panel suppliers. This helps ensure prices are competitive and that you meet internal rules.

Step 5. Review potential suppliers

During the supplier review, take into account the supplier’s capabilities, including risk management.

Consider interviewing suppliers to check which supplier best suits your needs.

During supplier  interviews discuss the SOW and RFQ and your needs. Make sure you consider the probity needs. 

Step 6. Check compliance with the NLF rule

The No Less Favourable (NLF) rule protects the pay and conditions of security workers. If you’re not sure about how to meet this rule, contact the category manager [Email:].

Step 7. Select the supplier and get internal approvals

The supplier you select must be approved by your organisation following the internal approval process.

You will need to work closely with the selected supplier to make sure the NLF rule is met.

Step 8. Create a Purchase Order

Create a Purchase Order (PO), using the provided template. A PO must include:

  • the full operational needs for the security services
  • a signature from the purchaser and the successful supplier
  • the security staff pay and conditions meet the NLF rule

Contact the category manager for the PO template.

Forward the completed PO to the category manager, and make sure you meet any internal processes, for example accounting needs.

Subcontractor approval

If you are a supplier and you want to use a subcontractor you must follow these rules:

Send it to a purchaser for approval.

Return it to the category manager 

Primary contact:

Elena Avrutis (Category Manager)Strategic Sourcing (Department of Treasury and Finance)

Reviewed 30 October 2018