Contract details
Lead agency: Department of Government Services
Conditions of use: Non-mandatory
Contract reference number: SPC 2017-20
Arrangement type: Sole supplier
Start date: 1 February 2020
End date: 31 January 2025
What’s covered
This contract covers the following services:
- sales
- service
- marketing
- community
- analytics
- commerce
Using this contract
All Victorian Government departments and agencies are eligible to use this contract.
Find out who can use state purchase contracts.
This contract provides:
- value for money
- simple process for using Salesforce cloud services
- standard contract terms
Supplier details
Salesforce
ABN: 91 109 182 989
Address: 55 Collins St, Melbourne VIC 3000
Website: www.salesforce.com
Contact name: Larry Williams
Role: State Director
Mobile: 0410 344 133
Email: larry.williams@salesforce.com
How to buy
This contract is available on Digital Marketplace.
Digital Marketplace
A place where government can buy goods and services from businesses.
Anyone using this contract must follow the rules of use.
Step 1: Request access to the contract on Digital Marketplace
Log in or create a Digital Marketplace account. Select the ‘buy’ tab, then request access to the Salesforce contract.
A member of our team will assess the request. The buyer will be notified of the outcome.
Step 2: Review the contract and services offered
After receiving access, buyers can view the state purchase contract on the Digital Marketplace in the ‘confidential information’ tile. The buyer should review product discounts and services offered under this contract.
The minimum discount structure is provided in the contract. Buyers should always consider if there is an opportunity to negotiate a better discount.
If the required product is not covered, contact the Category Manager to request that the product be included in this contract.
Step 3: Request for information
Buyers can begin a request for information in Digital Marketplace. As part of this process, Salesforce can respond (accept or decline) to the Request for Information.
Currently, further correspondence with the supplier is conducted via email. In the future, buyers and sellers will be able to ask questions and communicate within the Digital Marketplace.
Step 4: Seek approval
When the pricing and services have been agreed upon, the buyer should follow their agency procurement process to seek approval of the quote.
Step 5: Complete the Agreement
Complete the Salesforce purchase order agreement. Make sure the agency's financial delegate signs the Agreement.
Step 6: Return the completed Agreement
Return the completed Agreement via email to the Salesforce account Representative.
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