Contract details
Lead agency: Department of Government Services
Conditions of use: Non-mandatory
Contract reference number: DGS-ICT-03-2023
Arrangement type: Sole supplier
Start date: 13 November 2023
End date: 12 November 2026
What’s covered?
This contract covers the following services:
- IT service management
- IT operations management
- IT asset management
- Security operations
- Customer service management
- Field service management
- Order management
- HR service delivery
- Safe workplaces
- Strategic portfolio management
- Application portfolio management
- Integrated risk management
- Vendor risk management
- Business continuity management
- Procurement service management
- ESG (environmental, social and governance)
- Management and reporting
- Apps engine
Using this contract
All Victorian Government departments and agencies are eligible to use this contract.
Find out who can use state purchase contracts.
The major benefits of this contract are:
- a simple method to procure ServiceNow products with agreed contract terms
- cost-effective discounts across the Victorian government
- access to a secure cloud environment
- ability to add additional ServiceNow products as required.
Supplier details
Name: ServiceNow Pty Ltd
ACN: 88 149 683 312
Address: Level 48, 680 George Street, Sydney, New South Wales, Australia 2000
Website: https:// www.servicenow.com
How to buy
This contract is available on Digital Marketplace.
Digital Marketplace
A place where government can buy goods and services from businesses.
Anyone using this contract must follow the rules of use.
Help and support
For help using the Digital Marketplace, contact the Customer Support team on support@buyingfor.vic.gov.au or 1800 840 966.
Updated