ServiceNow contract

Contract details

Lead agency: Department of Government Services

Conditions of use: Non-mandatory

Contract reference number: DGS-ICT-03-2023

Arrangement type: Sole supplier

Start date: 13 November 2023

End date: 12 November 2026

What’s covered?

This contract covers the following services:

• IT service management
• IT operations management
• IT asset management
• Security operations
• Customer service management
• Field service management
• Order management
• HR service delivery
• Safe workplaces
• Strategic portfolio management
• Application portfolio management
• Integrated risk management
• Vendor risk management
• Business continuity management
• Procurement service management
• ESG (environmental, social and governance)
• Management and reporting
• Apps engine

Using this contract

All Victorian Government departments and agencies are eligible to use this contract.

Find out who can use state purchase contracts.

The major benefits of this contract are:

• a simple method to procure ServiceNow products with agreed contract terms
• cost-effective discounts across the Victorian government
• access to a secure cloud environment
• ability to add additional ServiceNow products as required.

Supplier details

Name: ServiceNow Pty Ltd

ACN: 88 149 683 312

Address: Level 48, 680 George Street, Sydney, New South Wales, Australia 2000

Website: https:// www.servicenow.com

How to buy

This contract is available on Digital Marketplace.

Anyone using this contract must follow the rules of use.

Step 1: Request access to the contract on Digital Marketplace

Log in or create a Digital Marketplace account. Select the ‘buy’ tab, then request access to the ServiceNow contract.

A member of our team will assess the request. The buyer will be notified of the outcome.

Step 2: Review the contract and services offered

After receiving access, buyers can view the state purchase contract on the Digital Marketplace in the ‘confidential information’ tile.

The buyer should review product discounts and services offered under this contract.

If the required product is not covered, contact the Category Manager to request that the product be included in this contract.

Step 3: Request for information

Buyers can begin a request for information within the Digital Marketplace. ServiceNow can respond (accept or decline) to the Request for Information as part of this process.

Currently, further correspondence with the supplier is conducted via email. In the future, buyers and sellers will be able to ask questions and communicate within the Digital Marketplace.

Step 4: Seek approval

Complete the ServiceNow purchase order agreement. Make sure the Agency's financial delegate signs the Agreement.

Step 5: Complete the Agreement

Return the completed Agreement via email to the ServiceNow account Representative.