Victorian Telecommunications Services contract

This contract provides telecommunication services across 4 towers: data and internet, mobility, fixed voice and unified communications and contact centre services.

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Summary

This contract provides telecommunication services across 4 towers: data and internet, mobility, fixed voice and unified communications and contact centre services.

Lead agency: Department of Government Services

Conditions of use: Mandatory

Arrangement type: 23 suppliers

Start date: 17 December 2021

End date: The service towers under the telecommunication services head agreement expires on 17 December 2027

Key benefits

  • best value and the latest technology
  • high levels of service
  • high-quality infrastructure
  • state-wide coverage.

What’s covered

This contract covers the following main areas of telecommunications services.

Data and Internet services

  • secure and reliable data and internet and internet-based services across Metropolitan, Regional and Rural Victoria, and other locations within Australia
  • managed data services (e.g. routers, edge devices, WAN optimization)
  • associated professional advisory services.

Fixed Voice services

  • reliable and secure incoming and outgoing call services
  • design, installation and management of network infrastructure
  • fixed services including local, interstate, international, calls to mobiles, calls to satellite services and calls to inbound services
  • conferencing services (voice, web and video)
  • associated professional advisory services.

Mobility services

  • reliable, secure and scalable connectivity
  • satellite voice and data services
  • mobility Devices
  • managed Mobility Services
  • SMS Broadcast (Gateway) Services
  • Mobile Device Management (MDM)
  • associated professional advisory services.

Unified communications and Contact Centre services (Note: This is a qualification tower only)

  • unified communications services
  • telephony services
  • mobile telephony services
  • contact centre services including call recording, WFM, analytics, etc
  • associated hardware (handsets, headsets and conferencing system)
  • associated professional advisory services.

Supplier details

Suppliers assigned to services towers

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

Access confidential information

Buyers follow this process to access confidential information.

How buyers use this contract

Buyers must follow the rules of use.

Step 1: Find the supplier for the services you need

Each supplier specialises in one or more areas. Choose the right supplier for the services required.

Step 2: Complete a purchase order form

Buyers must raise a purchase order. Complete the purchase order form by:

  • listing all the services required
  • name of the supplier
  • sign and witness.

Send the complete purchase order form to the supplier.

Buyers can contact the selected supplier for assistance to complete the purchase order.

A single purchase order can be used for multiple services. Buyerscan elect to purchase multiple services. This can be done by issuing a sub sequence purchase order number for example AARN0001-1, AARN0001-2.

Telecommunications services contract - Purchase order form
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