End user computing equipment contract

Summary

This closed panel offers 6 suppliers for buying Microsoft, Apple and Chrome devices, desktop computers, mobility devices, 2-in-1 devices and notebook computers.

Lead agency: Department of Government Services

Conditions of use: Mandatory

Contract reference number: DGS-ICT-04-2024

Arrangement type: Closed panel

Start date: 25 October 2024

End date: 24 October 2028

Key benefits

Key benefits of this contract are:

• benchmark pricing for desktops and notebooks
• single written quote before buying
• flexible contract arrangements
• online supplier portals
• provides leasing as an option with pre-negotiated leasing terms and agreements
• provides Desktop-as-a-Service as an option
• addresses the government's Social Procurement Framework by providing supplier key performance indicators against each framework objective.

What’s covered

This contract covers the following computer goods and services.

Computers

• Apple devices
  • iMac, Mac Pro, Macbook Pro, Macbook Air and iPad devices (suppliers include Logicalis and ASI Solutions)
• Chrome devices
  • Chromebox and Chromebook devices (suppliers include Acer, Lenovo and HP PPS Australia)
• Desktop computers
  • standard and high-end desktops – each comes with a mouse, screen and keyboard (suppliers include Acer, Dell and HP PPS Australia)
• Mobility devices
  • entry-level, standard or high-end devices – all products come with the accessory options listed in the hardware catalogue (suppliers include Lenovo, ASI Solutions (Microsoft and Samsung).
• notebook computers
  • entry-level, standard, high-end and ultra-mobile computers (suppliers include Acer, Dell, Lenovo, ASI (Microsoft) and HP PPS Australia)
• 2-in-1 computers
  • standard computers (suppliers include Acer, Dell, HP PPS Australia, Lenovo and ASI Solutions (Microsoft)).
• Interactive Whiteboard and SmartBoards (ASI and Logicalis)
• Digital signage (ASI and Logicalis)
• Ruggedised devices (Dell, HP, Acer, ASI and Logicalis)

Peripherals

These are in the hardware catalogue under each sub-category. If required, buyers can request the category manager to include additional items.

Installation

• basic installation: unpacking equipment, setting up equipment and start-up
• extended installation: including installation of additional software or hardware, network connection, data transfer from existing desktop/notebook/two-in-one, updating buyer registers.

Other services

• imaging: software imaging services so a software profile can be installed on hardware prior to delivery
• labelling: including the attachment of asset identification labels and recording into a database
• disposal (standard service): removal of all desktops and notebook computers, including quality-assured data security requirements
• take back and disposal service (product stewardship): used when computers need to be destroyed or recycled.

Other optional extras

• additional accidental damage protection and theft insurance
• out-of-hours extended warranty support
• extended warranty service provision (resolution within 4 hours)
• take back and disposal service
• storage of hardware prior to installation.

What's not covered

Android phones and iPhones are not included in the scope of the end user computing contract.

Supplier details

This is a closed panel contract with 6 suppliers.

How buyers join this contract

Buyers need to request access to the confidential information system to join this contract.

How buyers use this contract

Step 1: Complete a purchase order

Confirm the price with the supplier before filling out the purchase order form. The supplier will return a copy.

Complete an (optional) Customer Service Agreement with selected suppliers, when:

• multiple delivery dates are required
• complex orders
• product or service variations / configurations
• special requirements

Step 2: Get approval

Follow local Agency procurement process to seek approval before sending the purchase order.

Step 3: Send the purchase order to the supplier

Send the approved purchase order and (optional) Customer Service Agreement to the supplier.

Step 4: Receive the goods

Follow local Agency procurement process to complete.