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Victorian office telephony services contract

This contract provides office telephony and related facilitates management services.

Summary

This contract offers telephone and telecommunications services. These services include:

  • managed service office telephony - traditional and internet protocol
  • voicemail
  • call attendants
  • help desk
  • call charge validation

Lead agency: Department of Premier and Cabinet

Conditions of use: Non-mandatory

Contract reference number: 78875

Arrangement type: Sole supplier

Start date: 31 March 2014

End date: 30 June 2019

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Key benefits

The key benefits of this contract are:

  • the option to choose a lease or buy telephone equipment
  • convenience of monthly bills and reports
  • dedicated help desk facilities

What’s covered

This contract provides the following:

  • managed service office telephone - traditional and internet protocol
  • voicemail
  • call attendants
  • help desk
  • call charge validation
  • telephone facilities management: telephone, network, buyer care, maintenance, bills and procedures, plans and records
  • telephone sub-systems: analogue, digital and IP handset rental and purchase options, centralised attendants, carrier bills reconciled to the handset, carrier bills processing and payment management
  • installation and projects: prices and service levels for MAC projects (10 – 500 hard MACs), and availability and charges for professions and trades personnel for many of the standard telephone skill sets
  • internet protocol (IP): needs for IP telephone, minimum
  • internet protocol (IP) needs for IP telephone, minimum LAN specifications and needs for the IP network (ICDN)
  • telephone managed maintenance: management, maintenance and support of approved equipment and the supply of telephone switches, telephone sub-systems management and associated reports, maintenance, training billing and buyer support functions

Supplier details

This contract is a sole supplier arrangement with NEC Australia.

NEC Australia

ABN: 86 001 217 527
Address: Level 9 720 Bourke Street Melbourne VIC 3000
Website: www.nec.com.au
Contact name: John Tsatsos
Role: Strategic Account Director
Phone: 03 9900 9518
Mobile: 0423 609 869
Email: john.tsatsos@nec.com.au

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Use this contract

Anyone using this contract must follow the rules of use:

For new buyers:

Contact the supplier directly with your business needs

The supplier will create a purchase order, which they will send to the category manager for approval.

For existing buyers

Step 1. Document any new requirements and contact the supplier

Give the supplier any changes or additional requirements.

Step 2. Wait for approval from the category manager

The supplier will check directly with the category manager, who will then be responsible for approving the changes.

Reviewed 22 January 2019