Travel management services

A whole of Victorian Government contract with one supplier for booking and managing travel for government business.


A whole of Victorian Government contract with 1 supplier for booking and managing travel for government business.

Lead agency: Department of Treasury and Finance

Conditions of use: Mandatory

Contract reference number: SS-01-2016

Arrangement type: Sole supplier

Start date: 1 September 2016

End date: 31 August 2019

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Key benefits

  • 24/7 assistance with travel bookings
  • end-to-end travel management services
  • online booking portal and reporting dashboards
  • a range of payment options, including a trading account
  • low transaction fees and competitive travel rates

What’s covered

This contract covers these main areas of travel services:

  • travel booking
  • discounted airfares, hotel and car rental prices
  • account management
  • travel data reporting
  • duty of care support
  • group and emergency travel support

Supplier details

This contract is a sole supplier arrangement with Corporate Travel Management (CTM).

Corporate Travel Management

ABN: 52 005 000 895
Address: 271 Collins Street
Melbourne, VIC 3000
Contact Name: Jess Dalsanto
Role: Client Value Manager
Phone: (03) 9567 3603
Email: (general enquiries only: please do not send travel requests to this email)

Join this contract

To join this contract and access more information:

Register for the contracts portal

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Use this contract

Anyone using this contract must follow the rules of use:

Step 1. Check that travel is necessary

Consider whether you can avoid travel with web, video or phone conferences. If travel is necessary, you need to find the most cost effective options by contacting CTM.

Step 2. Get approval from your department to travel

Contact your financial delegate or line manager in your organisation.  

Step 3. Read all the relevant travel policies

Make sure you’ve read:

Step 4. Create an itinerary

Make sure you have both:

  • your proposed itinerary
  • all travelers’ correct names and cost centre

Step 5. Start your booking

You can book through the CTM Smart Portal, over the phone or by email.

The CTM Smart Portal

Access the CTM Smart Portal

You need to be an authorised travel booker to use CTM Smart Portal. Speak with your department's main travel contact to create or amend your travel booker profile.

Telephone or email bookings

Contract your department's travel manager for more details.

Best fare of the day and advance bookings

When booking air travel, you must follow the ‘best fare of the day’ (BFOD) guidelines.

The BFOD is the lowest applicable air fare offered by CTM’s Online Booking Tool or CTM’s travel consultant, as long as the fare meets these guidelines:

  • domestic travel fares (including to and from New Zealand) should be up to 30 minutes either side of the requested departure time
  • international travel fares should be up to 2 hours either side of the requested departure time
  • the BFOD offered should take the chosen travel class into account, according to the VPS Travel Policy. For example, where business class is approved, the BFOD should be the lowest possible business class fare.  
  • the BFOD should offer reasonable connections and minimal stop-overs wherever this is possible

If a traveller needs flexibility for the return portion of their trip, the BFOD must represent a restricted outbound flight and a flexible or semi-flexible return flight

Travel insurance

All Victorian departments who travel more than 50km from their usual place of work are covered by the Victorian Managed Insurance Authority (VMIA) Business Travel Policy.

Staff in other government organisations should check with their relevant managers for applicable travel insurance coverage.

Contact VMIA directly with any questions:

phone: 03 9270 6900


Department contract managers

Department Department representative Title Email Phone
Department of Economic Development, Jobs, Transport and Resource Lisa Fergus Procurement and Contracts Manager 9658 4753
Department of Education and Training Carol Fordham Procurement Officer 9097 7453
Department of Environment, Land, Water and Planning Aloma Johnson Business and Resource Officer 8377 4516
Department of Health and Human Services Cathy Zahra Contract Manager 9096 1435
Department of Justice and Regulation Dion Freilich Finance and Project Officer 8684 0503
Department of Treasury and Finance / Department of Premier and Cabinet Virginia Painter Manager, Financial Operations 9651 2672
Victoria Police Jacky Whittard Acting Manager, Shared Services 9247 5086

Reviewed 30 October 2018

Primary contact:

Marco Martini (Senior Category, Manager Strategic Sourcing)Department of Treasury and Finance