eServices register: update your Supplier Hub profile

To activate an account, log in to Supplier Hub.

Businesses currently on the eServices Register should have received an email with a username and a temporary password. These details were sent to the email address previously registered on the eServices Register.

Users will need to set up multi-factor authentication using a smartphone app such as Google Authenticator or Microsoft Authenticator. Multi-factor authentication requires a one-time use code to log in. This is required for security purposes.

Contact the support team for assistance if required.

Log into Supplier Hub and click on the ‘Business Profile’ tab.

Click on ‘General Information’ and make sure all business details are up to date.  

Answers must be provided for all mandatory questions. These are marked with an asterisk (*).  

Users should also provide a detailed description of their business and the services provided in the business description field. A detailed supplier profile allows businesses to stand out to buyers through keyword search results.

Once details are updated, click ‘save and close’.

Return to the ‘Business Profile’ tab and make sure the mandatory details under the ‘Addresses and Locations’ tile are complete. 

Please check that the category selections accurately represent the business’s scope and capabilities.  

1. From the ‘Business Profile’ tab, click on the ‘SPCs and Registers’ tile.
2. Click on the ‘eServices Register’ link. Select the appropriate categories of services that the business provides.
3. Click ‘Save and Close’.

Businesses must have insurance to provide goods and services to government.  

1. From the ‘Business Profile’ tab, click on the ‘Insurances’ tile.
2. If the insurance details require updating, select ‘Manage Certificates of Currency’.  
3. Select ‘Add a Certificate of Currency’.
4. Make sure the insured name on the insurance certificates matches the business’s legal name. Insurance cover must meet the minimum thresholds for the eServices Register.
5. Drag and drop the certificate or click on the ‘Attachments’ box to upload it.
6. Ensure that the details are correct and click ‘submit’.

The certificate will be assessed. Users will receive a notification advising if this has been accepted. 

Businesses must have a Fair Jobs Pre-Assessment certificate before they can provide goods and services to government.  

If the business already has a Fair Jobs Pre-Assessment Certificate, it will be automatically linked to the profile.

If the business does not currently have one, follow the steps to apply for a pre-assessment certificate.